Professional Development Systems Specialist

Remote
Full Time
IT
Mid Level

This is a remote/WFH position.

 

Position Summary

Solution Tree is seeking a Professional Development (PD) Systems Specialist to support the systems and processes integral to the success of the PD team. The PD Systems Specialist will work closely with PD leaders and end-users to enable the smooth operation of our systems. He/she will be responsible for supporting employees, maintaining the health of these systems, analyzing and evaluating systems and processes, identifying areas for improvement, and providing solutions to enhance system performance and usability.

Summary of Essential Job Functions

  • Ensure the smooth operation of our primary PD system - EventPro
  • Configure the PD product and pricing rules in Salesforce CPQ
  • Help PD leaders, Legal and end-users to support the DocuSign contracting process
  • Analyze and evaluate PD systems, processes, and procedures to identify areas for improvement
  • Assist the reporting specialist to maintain customer-facing dashboards
  • Collaborate with IT peers, external vendors, and end-users to identify and resolve system issues
  • Conduct system testing and performance analysis to ensure system functionality and reliability
  • Create and maintain system documentation, including user manuals and technical documentation
  • Provide training and support to end-users on new or updated systems and processes related to PD
  • Participate and assist in IT projects to enhance systems and processes related to PD

Competencies

  • Technology Support
  • Technical Capacity
  • Communication Proficiency
  • Problem Solving/Analysis

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. 

Required Education and Experience

  • Bachelor's degree in Computer Science, Information Technology, or equivalent combination of education and experience in similar work
  • Strong analytical and problem-solving skills
  • Ability to work collaboratively with cross-functional teams
  • Experience with systems or applications administration
  • Experience with end-user customer support 
  • Great communication and documentation skills 
  • Willingness to learn and adapt to new technologies and processes
  • Familiarity with systems analysis and design methodologies is a plus
  • Experience with SaaS (like Salesforce, DocuSign, or NetSuite…) is a plus

Travel:

- 4 times a year for employee meetings. 

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