Solution Tree delivers comprehensive professional development to schools and districts around the world. We empower K–12 educators to raise student achievement through a wide range of services and products including educator conferences, customized district solutions for long-term professional development, books, videos, and online courses. Our headquarters is located in beautiful downtown Bloomington, Indiana, home of Indiana University and some of the best cultural, educational, and natural resources in the area. When you join Solution Tree, you join a highly regarded team that is dedicated to providing quality and excellence in professional development. Guided by our mission, vision, and values, our team is united under one goal – to transform education worldwide to ensure learning for all. If you have the passion and skill to help further Solution Tree’s mission, we want to hear from you.
Tier 1 Help Desk Technician
The Tier 1 Help Desk Technician answers help desk requests, logs tickets, responds to those issues that are within the realm of their expertise and escalates to others if needed. This person will also perform basic user setups across multiple company applications and configure new or used PCs or Macs for use by new employees. The person will be responsible for keeping the IT and server areas organized and ensuring that all technology in the main office is tested regularly. The person will be responsible for occasional audits and maintenance tasks on various software systems. When possible, this person will have the opportunity to learn and perform more in-depth technology / networking tasks.
Summary of Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel is primarily local during the business day, although some projects may require more out-of-the-area and overnight travel.
Required Education and Experience:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Solution Tree is committed to the health and safety of its employees and the customers we serve. As a result of the global pandemic, we have modified many of our recruitment and onboarding processes to maintain everyone’s safety. The Human Resources team will communicate all necessary safety processes and procedures throughout each stage of the recruiting process, including if this role will require the selected candidate to be vaccinated.
Solution Tree is an Affirmative Action - Equal Employment Opportunity Employer.