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Presenter Relations Manager

Position summary

The Presenter Relations Manager is a member of the Professional Development Department and is focused on associate training, development, and retention. This position is responsible for nurturing the best presenter talent in the industry so that Solution Tree can fulfill the training needs of our customers. Top candidates for this position will understand the need to be professional in all communications with associates regarding their selection and performance and will develop relationships with each associate. Working in a fast-paced, results-oriented environment, the Presenter Relations Manager is comfortable in situations that may require difficult conversations and will be instrumental in creating and helping in implementing a plan for each associate to be successful within our organization. The qualified candidate will spend time on the phone and in person with new and existing associates, sharing information about how their talents can be used to deliver appropriate solutions for Solution Tree customers’ school improvement goals. 

Summary of essential job functions

  • Assists with the development of a robust and viable pool of associate candidates to keep up with the customer demand and sales projections for the PD Department.
  • Serves as a point of contact for all prospective associates through the full cycle of onboarding and training.
  • Assists with the collection of associate portfolios and creates summaries of potential associate information for author and/or Solution Tree review.
  • Acquires author and presenter availability regularly.
  • Manages our mentoring process so that there is a clear understanding of our expectations for the off-site process of moving new associates from the mentored stage to the review stage.
  • Train associates to meet capacity and/or specified needs.
  • Evaluates associates and provides “growth” support for struggling associates.
  • Facilitates most author/presenter scope of work calls, with appropriate follow up
  • Combines evaluation data from professional development dates, the mentoring process and the associates’ own self-evaluation to drive Solution Tree decision-making processes.
  • Oversees PD Associate Training events and all tasks associated with their successful implementation.
  • Oversight of our candidate tracking system and database keeping us current with biographies, photographs, handouts, and evaluations.
  • Manages the process and design of training materials, including the Associate Orientation Handbook and the Associate Retreat materials.
  • Demonstrates ability to understand presenter strengths and selling points, and can effectively convey that knowledge to the professional development staff through various avenues, one being conducting department speaker meetings.
  • Handles level 2 customer service related issues surrounding difficult dates
  • Works effectively in a multiple-deadline environment.
  • Possible travel to trade shows and/or Solution Tree events.
  • Works with PD Account Managers to find good opportunities for authors and associates.
  • Travels occasionally to watch authors and associates and assess their performance.
  • Assists with conveying information promoting the idea that Associates will assist with the sales process of Solution Tree products and services.

Minimum requirements

The ideal candidate is self-motivated and has the ability to handle sensitive information. Our company desires team members who have a customer service orientation, need little supervision, and are committed to team success. Candidates must have excellent verbal communication skills, as well as strong organizational and multi-tasking abilities. Demonstrated poise, tact, and diplomacy are required. Proficiency in Microsoft Office is essential.

Abilities required

Light lifting may be required on occasion.

Supervisory Responsibilities

NA

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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