The Project Manager is a member of the Professional Development Department and is focused on ensuring a high-touch, high-quality professional development experience for our customers. He/she will be responsible for the day-to-day management of project logistics and communication, ensuring all deliverables are executed on time, on budget, and within the established content guidelines. The Project Manager thinks strategically, understands internal processes, and interacts well with a wide range of personalities in various positions. The Project Manager maintains excellent communication with internal and external customers keeping complex priorities in balance while providing exceptional customer service. The Project Manager is adept at problem-solving and focuses on the detail to ensure that the projects are on track.
Summary of essential job functions
Manage internal and external resources to ensure milestones are met on a day-to-day basis, communicating schedule changes to ensure consistent team alignment
Collaborate with cross-functional teams to coordinate project kick-offs, check-ins, internal handoffs and final deliveries
Create and maintain communication plans, project dashboards, status reports, and timelines for multiple customers simultaneously
Track project progress and communicate status to stakeholders and visibility partners
Troubleshoot and resolve any issues that arise with respect to project delivery
Build and foster internal relationships through effective communication and management of expectations
Acts as a point of contact for our mid-sized to large-sized customers.
Articulate do-able goals, requirements, and schedules with all stakeholders
Work with education specialists for advanced content implementation as needed
Demonstrate ability to understand company products and services
Assist internal stakeholders with ongoing process optimization
Ability to work effectively in a multiple-deadline environment
Travel to customer sites as needed
This is a full-time position based in Bloomington, Indiana, with occasional travel required. As the Project Manager, you will contribute to our goal of maintaining our position as the premier K–12 professional development provider in North America. The best candidate will have K–12 educational experience and/or relevant program/project management experience. Our company desires team members who have a customer service orientation, need little supervision, and are committed to team success. Candidates must be self-motivated with an eye for detail and have excellent verbal and written communication skills. Strong organizational and multi-tasking abilities are critical. Demonstrated poise, tact and diplomacy are required. Bachelor’s degree and proficiency in Microsoft Office is essential.
Light lifting may be required on occasion.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.