Solution Tree thrives when our clients are successful at improving student learning, and we're looking for a growth-focused, results-driven Client Success Manager (CSM) to engage, enable, and grow Solution Tree’s Ed Tech solutions. In this role, you will serve as the primary advocate for school building and district level leadership, guiding them to accelerate the adoption and expansion of our technology-based professional learning platforms.
As CSM, you are responsible for the complete post-sales lifecycle of our clients. Through your partnership, clients will derive maximum value from their investments, leading to implementation success, retention, and renewal. This role is both strategic and tactical; You’ll need a high degree of intrinsic motivation to perform both growth and retention-oriented activities along with maintenance and delivery-oriented operations. Your input to help predict future client outcomes paired with past client experiences will be a crucial driver of retention revenues.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.