Customer Service Specialist - Book and Video Team
*This can be a work-from-home position*
The Customer Service Specialist interacts with the customers via phone, mail, and email to ensure that the customer receives their physical product or digital resource in a timely manner. Special attention will be given to customer returns, verifications, and processing that information in our system.
Summary of essential job functions:
- Process orders for physical products and digital resources
- Process, monitor, and review customer returns, working with our third-party warehouse to confirm counts and corrections
- Respond to customer inquiries in a timely manner
- Answer general incoming phone calls
- Other general duties as assigned, including order processing, returns, data collection, and analysis
Customer service experience, basic computer skills (Excel, Outlook, Zoom and Google docs), attention to detail, excellent written and spoken communication skills.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Solution Tree is committed to the health and safety of its employees and the customers we serve. As a result of the global pandemic, we have modified many of our recruitment and onboarding processes to maintain everyone’s safety. The Human Resources team will communicate all necessary safety processes and procedures throughout each stage of the recruiting process, including if this role will require the selected candidate to be vaccinated.
Solution Tree is an Affirmative Action - Equal Employment Opportunity Employer.