Marketing Operations Specialist

Full Time
Entry Level

***Exciting ENTRY-LEVEL, REMOTE role***


Solution Tree delivers comprehensive professional development to schools and districts around the world. We empower K–12 educators to raise student achievement through a wide range of services and products including educator conferences, customized district solutions for long-term professional development, books, videos, and online courses. Our headquarters is located in beautiful downtown Bloomington, Indiana, home of Indiana University and some of the best cultural, educational, and natural resources in the area. When you join Solution Tree, you join a highly regarded team that is dedicated to providing quality and excellence in professional development. Guided by our mission, vision, and values, our team is united under one goal – to transform education worldwide to ensure learning for all. If you have the passion and skill to help further Solution Tree’s mission, we want to hear from you.

Employees Enjoy:

  • Innovative, team-oriented environment
  • Working with leading voices and rising stars in staff development
  • A compensation package that includes competitive pay and benefits such as medical, dental, and vision insurance plans, 401k, paid time off, and more.
  • Doing work that matters



The Marketing Operations Specialist supports the marketing department with project evaluation and scheduling, project maintenance, routing incoming requests for assistance from other departments, invoice routing and tracking, credit card expense coding, etc.

Summary of Essential Job Functions:

  • Undertake daily administrative tasks such as insertion order tracking, and invoice routing, concur expense routing, among others
  • Support marketing team in organizing various projects
  • Assist in organizing and maintain storage and inventory of printed marketing collateral
  • Assist with shared marketing support email inbox response and hygiene
  • Other duties and projects as assigned

Best Practices:

  • Demonstrates self-reliance by meeting/exceeding workflow needs
  • Follows established processes as outlined by manager
  • Participates in process review and improvement with manager
  • Complete assigned duties based on daily business needs and individual skill set
  • Consistently produces a high volume of quality work
  • Is capable and adapts as needed to work under pressure and meet tight deadlines

Quality Assurance:

  • Complete quality assurance checks
  • Perform work accurately based on job functions/responsibilities, daily business needs and individual skill set

Customer Service:

  • Always takes a courteous, helpful approach and is solution oriented
  • Demonstrates outstanding customer service skills
  • Works efficiently and respectfully with all customers both external and internal
  • Communicates effectively, is thoughtful, articulate, clear and concise
  • Is timely with all customers both external and internal and is available when needed
  • Is prompt, accurate and complete with information/guidance when answering questions


  • Ensures a spirit of excellence, teamwork, collaboration and cooperation
  • Volunteers to assist others to meet the workflow needs


  • Complies with Solution Tree employee manual, guidelines, policies and procedures
  • Respects and protects confidential information
  • Demonstrates a positive, professional approach to work effectively with customers, vendors, and staff
  • Demonstrates the ability to exercise good judgment
  • Contributes to a positive, productive work environment
  • Attends required and other pertinent meetings and takes advantage of internal educational opportunities
  • Maintains excellence in attendance and punctuality
  • Positive communication skills; correct grammar, clear speech, provides prompt, professional responses
  • Is self-motivated, takes responsibility, and resolves situations


  • Exceptional communication, collaboration, organization, and problem-solving skills with attention to detail
  • Ability to prioritize and manage workload while adhering to critical project timelines and quality standards in a fast-paced environment
  • Ability to work independently and in teams
  • Working knowledge of project management software (Adobe Workfront, Asana, Basecamp, Sharepoint, etc.)
  • Knowledge of Adobe Creative Suite capabilities (Photoshop, InDesign, Illustrator)
  • Knowledge of GSuite applications
  • Demonstrable ability to multi-task and adhere to deadlines
  • Well-organized with a customer-oriented approach
  • Excellent knowledge of MS Office (Word, Excel)
  • Excellent communication and people skills
  • Good understanding of office management and marketing principles

Required Education and Experience:

  • High school diploma or equivalent
  • Some college preferred
  • Experience working in marketing, project management, or administrative support



The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Solution Tree is an Affirmative Action - Equal Employment Opportunity Employer.



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