Solution Tree and Marzano Resources

Solution Tree delivers comprehensive professional development to schools and districts around the world. We empower K–12 educators to raise student achievement through a wide range of services and products including educator conferences, customized district solutions for long-term professional development, books, videos, and online courses. Our headquarters is located in beautiful downtown Bloomington, Indiana, home of Indiana University and some of the best cultural, educational, and natural resources in the area.

Marzano Resources, formerly Marzano Research, is dedicated to helping K–12 educators advance student achievement. Built on the foundation of Dr. Robert J. Marzano’s 50 years of education research, Marzano Resources supports teachers and administrators through customizable on-site professional development, educator events, virtual coaching, books, videos, and online courses. Our associates and authors are thought leaders in the field of education and deliver research-backed guidance for all major areas of schooling, including curriculum development, instruction, assessment, student engagement, and personalized competency-based education. Marzano Resources is located in Centennial, Colorado, with additional offices in Bloomington, Indiana.

Employees enjoy:

Innovative, team-oriented environment
Working with leading voices and rising stars in staff development
A compensation package that includes competitive pay and benefits such as medical, dental, and vision insurance plans, 401k, paid time off, and more.
Doing work that matters

When you join Solution Tree or Marzano Resources, you join a highly regarded team that is dedicated to providing quality and excellence in professional development. Guided by our mission, vision, and values, our team is united under one goal – to transform education worldwide to ensure learning for all. If you have the passion and skill to help further Solution Tree and Marzano’s mission, we want to hear from you.

Solution Tree and Marzano Resources are Affirmative Action - Equal Employment Opportunity Employers.

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Vice President of PD Operations

United States

Full Time

Senior Manager/Supervisor

This opportunity is open exclusively to internal candidates at this time.

Department(s): PD Operations
Reports to: Executive Vice President of Publications, Events, Professional Development, and Education Technology

Position Overview
The Vice President of Professional Development Operations oversees the operation and delivery of services for the professional development (PD) business unit. Reporting to the Executive Vice President of Publications, Events, Professional Development, and Education Technology, this role is responsible for customer success, quality monitoring, evidence of effectiveness, and managing profit and loss (P&L) for the business unit. This position will develop revenue projections and align resources to meet organizational goals. This is an executive role that requires a leader who can manage growth and innovation, ensuring alignment with the organization’s mission and business objectives. This position will manage customer success and implementation teams, developing strategic customer relationships to impact outcomes for schools and districts. This role ensures operational excellence, financial success, and a seamless customer experience in collaboration with the PD Solution Design & Contract Management, Author and Associate Relations, and other key stakeholders.

Summary of Essential Job Functions
Leadership & Team Management

- Lead and support directors and department leaders responsible for customer success, quality assurance, and overall professional development operations.
- Establish and attain KPIs and performance goals, ensuring alignment with organizational targets.
- Foster a culture of collaboration, accountability, and excellent customer service, encouraging continuous growth and development among team members.

Profit and Loss Management Revenue Projections & Financial Planning

- Manage PD P&L, ensuring revenue generation aligns with organizational goals.
- Monitor and analyze financial performance metrics, identifying opportunities to maximize profitability while maintaining service quality.
- Develop and maintain accurate forecasting, budgeting, and revenue projections for the PD business unit, integrating data from contracts, unscheduled revenue, and historical trends.
- Provide regular updates on revenue performance to executive leadership, identifying risks and opportunities for growth.
- Align operational resources and strategies to meet or exceed revenue goals.

Quality Monitoring & Evaluation Results

- Monitor the quality of PD delivered by collecting and analyzing evaluation results, ensuring alignment with organizational goals and client expectations.
- Share evaluation results with the Author and Associate Relations Team and PD Solutions Team to inform future assignments and professional growth for presenters.
- Maintain a feedback loop with the PD Solutions Team to provide insights that enhance proposal development and contract alignment.
- Use evaluation data to identify trends, address challenges, and recommend improvements in PD project design.

Implementation & Service Delivery

- Coordinate with PD Solutions to understand contracted scopes, timelines, and objectives.
- Oversee the execution of PD projects, ensuring efficient and high-quality service delivery.
- Monitor contracted revenue and ensure services are scheduled and delivered on time.
- Act as a point of contact for large projects and key customers.
- Maintain a continuous feedback loop with Author and Associate Relations and PD Solutions to provide author and associate performance information.

Customer Success & Relationship Building

- Serve as a point of contact for major accounts, addressing escalations and ensuring a proactive approach to customer satisfaction.
- Guide teams in gathering feedback, identifying service gaps, and implementing enhancements to improve the overall customer experience.
- Lead initiatives to resolve customer service issues promptly, ensuring any complications are documented, tracked, and addressed effectively.
- Leverage customer success stories and outcomes data to support marketing, sales, and renewal efforts.

Process Improvement & Strategic Planning

- Continuously evaluate and refine operational workflows, adopting best practices and innovative tools to enhance quality, scalability, and consistency.

Minimum Requirements

Bachelor’s degree required; master’s degree or MBA preferred.
Five or more years of leadership experience in operations, project management, or customer success, with demonstrated P&L responsibility and experience in revenue forecasting.
Demonstrated success in overseeing complex, multi-phase projects and leading cross-functional teams.
Excellent organizational, communication, and interpersonal skills.
Proficiency in Microsoft 365, Google Workspace, and virtual collaboration tools (e.g., Zoom).
Moderate travel required.

Abilities Required

Strategic planning and execution
Team leadership and development
Budgeting and financial oversight
Project management and organizational skills
Strong written and verbal communication
Networking and partnership building
Problem-solving and decision-making

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